Prior authorization from Western Log Home Supply must be obtained before returning any merchandise. You can also email us at firstname.lastname@example.org to request return authorization.
Western Log Home Supply is not responsible to damage incurred during shipping. Please inspect the merchandise thoroughly before signing and report damage to the carrier at time of delivery.
A 20% restocking fee will be charged for authorized returns. Goods returned without prior authorization will not be credited. Authorized returns must be made no more than 30 days past original shipping date. Original shipping costs are not refundable. If the item was shipped for free, the refund issued will be less the cost incurred for shipping the item(s). Western Log Home Supply is not responsible for the cost of return shipping.
Waterless Fireplace Cleaner and custom made products are not eligible for returns or refunds.
Custom product are not returnable.