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Return/Refund Policy

Prior authorization from Western Log Home Supply must be obtained before returning any merchandise. You can also email us at to request return authorization.

Western Log Home Supply is not responsible to damage incurred during shipping or lost/stolen packages. Please inspect the merchandise thoroughly before signing and report damage to the carrier at time of delivery. If your product is damaged or lost, we will assist with filing a claim with the carrier on your behalf.

A 20% restocking fee will be charged for authorized returns. Goods returned without prior authorization will not be credited. Authorized returns must be made no more than 30 days past original shipping date. Original shipping costs are not refundable. If the item was shipped for free, the refund issued will be less the cost incurred for shipping the item(s). Western Log Home Supply is not responsible for the cost of return shipping.

Returns must be in new/resellable condition. Any products received in used condition will not be refunded.

If a shipment is refused or return to sender for any reason, the return shipping cost plus the 20% restocking fee will be deducted from the refund.

Waterless Fireplace Cleaner, Emseal Tape, Copper Post Caps, and other custom made products are not eligible for returns or refunds.