FAQ's

Information and Contact for Your Business
General Shopping
Order Information
Shipping
Returns

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Information and Contact for Your Business

Phone Number Toll Free: 970- 315- 2660 
Email - sales@westernloghomesupply.com 
Hours of Operation – 9 - 5
About Us - Shop online! We sell log cabin chinking and stains and also manufacture and build custom log home kits. Looking to rent log home maintenance equipment? We RENT air powered caulking guns. Western Log Home Supply is a family owned business and one of the largest suppliers of building and finishing products from interior to exterior. We are a full service company with over 30 years experience in the log home building industry. 
Additional Information – See our about us page for more information

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General Shopping

Searching Your Store - 
Products generally ship in 1-3 days
No sales tax except for shipments to South Dakota
Shopping Tips – Check out our free shipping specials, always use backer rod with your chinking
Product Availability – All our products are available all the time
Sizing – 10.5oz Tubes, 29oz Tubes, 5-gallon pails
Product and/or Warranty Information - 
Rebates Available – Sign up for newsletter for money saving coupons. 
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Order Information

Payment Methods Available – Visa, MasterCard, American Express, Discover, PayPal
Problems with Your Order – Call or Email
Change or Cancel an Order – Call or Email
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Shipping

Shipping Methods Available – UPS and FedEx Ground
Shipping Times – orders ship in 1 to 2 days 
Shipping Rates -
International Customers – Sorry, no international customers
Track Your Order –
Additional information - Freight charges for the Snorkler and Kernel machines are $100 per machine
Western Log Home Supply is not responsible for damaged freight. Please report all damage directly to the freight carrier.
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Returns

Return Policy – Prior authorization from Western Log Home Supply Must be obtained before any merchandise. Goods returned without prior authorization will not be credited. Returns must be made no more than 30 days past original shipping date. Customer is responsible for all freight costs.  
Process – Call or Email
Restocking Fee – 20%
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